Effective date: August 3, 2026
We want every YOUNG WAY order to arrive correctly and in good condition. Because our products are edible goods, special food-safety and hygiene rules apply to returns.
1. Unopened Products
You may request a return of an unopened and unused product within 14 calendar days after delivery. To be eligible, the product must:
- remain factory sealed, unused, and in its original condition;
- include the original packaging; and
- be accompanied by the order number or other proof of purchase from youngwaygummy.com.
Do not send a product back before receiving return authorization and instructions from us.
2. Opened or Non-Returnable Products
For food-safety and hygiene reasons, we normally cannot accept a return of an opened, unsealed, partially consumed, or tampered product unless it arrived defective, damaged, or incorrect, or unless applicable law requires otherwise. Gift cards, promotional gifts, clearance items marked “final sale,” and products purchased from another retailer are also not returnable through this Website.
3. Damaged, Defective, Incorrect, or Missing Items
Please inspect your order promptly after delivery. Contact us within 7 calendar days of delivery if an item is damaged, defective, incorrect, or missing. Email info@youngwaygummy.com and include:
- your order number;
- a description of the problem;
- clear photographs or video of the outer parcel, shipping label, product packaging, batch or expiry information, and the issue; and
- any other information reasonably required to assess the claim.
If the claim is approved, we may offer an appropriate replacement, refund, or other remedy. We will cover reasonable return shipping when the return results from our verified error or a qualifying defect.
4. Order Cancellations and Address Changes
Contact us as soon as possible if you need to cancel an order or correct an address. We will try to help, but cancellation or modification is not guaranteed after an order has entered processing, been packed, or been handed to the carrier. Once dispatched, the order is subject to the return rules in this Policy.
5. How to Request a Return
- Email info@youngwaygummy.com with your order number and reason for the request.
- Wait for our approval and return instructions.
- Pack the approved item securely and use a trackable shipping service.
Returns sent without prior authorization, sent to the contact address without instructions, or sent cash-on-delivery may be refused. We are not responsible for unauthorized returns or return parcels lost in transit.
6. Return Shipping and Non-Refundable Charges
For a change-of-mind return, the customer is responsible for return shipping. Original shipping charges, expedited shipping fees, customs duties, import taxes, and handling charges are generally non-refundable unless the return is caused by our verified error or applicable law requires otherwise.
7. Refund Processing
After receiving and inspecting an authorized return, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method, normally within 5 business days of approval. Your bank, card issuer, or payment provider may require additional time, commonly 5–10 business days, to post the refund.
8. Delivery Problems
If tracking shows that a parcel is delayed, lost, or delivered but you cannot locate it, contact the carrier and notify us promptly. We may request supporting information before offering a remedy. Customers are responsible for providing a complete and accurate delivery address and for paying any applicable customs charges. Costs caused by an incorrect address, refused delivery, or failure to complete customs clearance may be deducted from any available refund, to the extent permitted by law.
9. Purchases from Other Sellers
This Policy applies only to purchases made directly through youngwaygummy.com. For products purchased from TikTok Shop, a marketplace, distributor, or retail store, please contact the original seller and follow that seller’s refund policy.
10. Mandatory Consumer Rights
Nothing in this Policy excludes or limits rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.
11. Contact
Email: info@youngwaygummy.com
Phone: +86 159 2037 1949